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MERCHANDISE RETURNS

 

Thank you for shopping at From the Red Tees!  We appreciate your business!

REFUNDS

Please note all items returned for a refund are subject to a 10% restocking fee.  We will accept returns within 30 days of your original order. We will issue an exchange or refund (less all shipping costs) to you using your original method of payment, provided the product is unused, unaltered, in good condition and in its original packaging, including tags. All orders returned after 30 days will not be accepted.

EXCHANGES

If your item is unused, unaltered, in good condition and in its original packaging, including tags, you may exchange it for a different size or color.  You are responsible for shipping costs to return the original item as well as any shipping costs for the replacement item.  Please refer to our sizing charts as needed.

RETURN PROCEDURE

Step 1: Contact us by calling (413) 827-7607  

   OR  

 Email us at:  returns@stitchesandinkapparel.com 

Include the following in your email or call:

- Order number

- Description of the item that is being returned or exchanged

- Reason for your return

We will give you a Return Authorization Number to be included in your return package.  Send us your returned item with the Return Authorization Number clearly marked.  Your method of payment will be credited once your return is received and inspected.

 

Step 2: Fill out our Return and Exchange form you will receive after contacting us.

Include the following items in return packaging:

-Return and exchange form

-Returned clothing

Your method of payment will be credited once your return is received and inspected.

 

Step 3: Please ship returnable merchandise to...

Stitches and Ink/From the Red Tees

136 Bliss Street

West Springfield, MA  01089

 

Please remember!  Merchandise that has been worn, used or altered will not be accepted for return or exchange. 

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